2011-03-02 06:40
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What Should crash-stats Do For You?
I have blogged recently about my contract to help in the area of crash reporting. Specifically, I am trying to help the Socorro team (which works on the crash-stats system) by gathering and presenting the engineering needs and use cases for reports and features that help us analyze trends and find and diagnose problems quickly. I'm not on the Socorro team myself but on the CrashKill team, which makes sure that the most important stability problems in Firefox actually get addressed. I will work closely with the Socorro team to ensure that they have what they need to implement some of these features and understand their priorities so they can find the right place on their roadmap. Understanding what crash-stats users need helps ensure we ship as stable as possible Firefox releases.
In this context, if you are using the crash-stats system, I would like your input; What are some of the use cases you run into most often? I'd be interested in hearing from developers, QA, release manager, etc. What questions are you trying to answer from crash-stats?
I will be going through many of the items currently in bugzilla and helping to prioritize them as well as put together detailed specs. Helping determine the criteria for detecting explosive crashes is one issue I am currently working on. If you think of additional reports that would be useful, please make sure there are bugs filed (under Webtools/Socorro) and CC me so I can understand the requests and help to get them in the development pipeline.
Thank you!
In this context, if you are using the crash-stats system, I would like your input; What are some of the use cases you run into most often? I'd be interested in hearing from developers, QA, release manager, etc. What questions are you trying to answer from crash-stats?
I will be going through many of the items currently in bugzilla and helping to prioritize them as well as put together detailed specs. Helping determine the criteria for detecting explosive crashes is one issue I am currently working on. If you think of additional reports that would be useful, please make sure there are bugs filed (under Webtools/Socorro) and CC me so I can understand the requests and help to get them in the development pipeline.
Thank you!
Entry written by KaiRo and posted on March 1st, 2011 22:11 | Tags: Firefox, Mozilla, Socorro, Veridian 3 | 8 comments | TrackBack
Comments
Author | Entry |
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Of course *all* of my crashes involve Firebug. The number one question I have when I visit crash-stats site is: How many other users who have this crash also running Firebug? If the answer is 95%, then I better spend some time on it because no one else will. If the answer is 5%, I'm having lunch. | |
Jeff Muizelaar | |
I, like Jeff, would appreciate summaries of the data available - most recent 10 unique build ids, list of unique OS versions, range of uptimes, etc. I would also be really interested in data about spikes - seeing a graph of the number of crashes for a particular signature over time would be useful to track trends. 2011-03-04 02:20 | |
Regarding the point about "correlations" page, I've never found that info to be useful, sorry. I have looked at it, but I don't recall every finding something useful. 2011-03-10 18:59 | |
MESeidel | |
Delfin Rojas | If the crash happens inside my extension I would like to view the source line. Is there a way to upload my symbols to Mozilla so the crash reports include my source, or to download raw crash dumps from crash-stats so I can process them myself with my extension symbols available? 2011-03-29 00:28 |
Webmaster | Delfin: Bug 419879 tracks the ability to upload your own symbols, thanks for the comment! All others: I have put all feedback I got up on a wiki page, we'll keep all those in mind when talking priorities for the team, thanks for your input! 2011-03-31 01:00 |